The purpose of a written policy is to protect the provider by protecting the customer. Stated policies — primarily written — provide a baseline of
One of the more difficult things to consider is how policies scale when talking about sending millions or billions of messages daily. However, being able
In August 2019, the Tulsi Gabbard campaign (“Tulsi Now, Inc.”) sued Google after Google temporarily suspended the campaign’s Adwords account after the first Democratic Presidential
We live in a politically polarized world. Everyone wants precisely what they want and will only take it as they want it. You only need
So, you’ve discovered that your customer has an issue with spamtraps on a mailing list. What do you do now? As a rule, spamtraps end
When you go to the doctor, do you want the doctor to treat your symptoms, or do you want the doctor to give you treatment
One of the issues I get to deal with in policy enforcement is handling complaints about customers sending messages to “spamtraps.” This invariably leads to
Did you know that “burnout” is coming to the ICD-11 (due to release in June 2022)? It’s true. Burnout will be recognized as an occupational
Policies exist for a reason. For instance, most email service providers have a policy forbidding the use of non-opt-in lists. Those policies exist because of
On Monday, I posted, “Forcing Consent Is A Bad Idea.“1 The point was to say that, regardless of legal issues, there are very practical reasons
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