Category: Industry

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Just some unsolicited advice

We’re just now getting into the year and Mother’s Day will be here before you know it. Father’s Day will follow not far behind. A couple of years ago, someone came up with the idea of asking people if they wanted to get emails related to those holidays, and the idea has really caught on… Read More

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How to find headers in Apple Mail

Have you ever wondered how to find email headers in Apple Mail? These technical-looking details unlock valuable information beyond the sender’s name and subject line. But, there’s no button or link that says “headers” in Mail. So, where do you find them? Don’t worry, it’s easier than you think! Here’s what you do: Open the… Read More

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Interview with Al Iverson

My good friend Al Iverson did a short interview with me over on his Spam Resource blog. Read More

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How to find headers in Gmail

Ever received an email at your Gmail address that seemed fishy? Or needed to trace where a message truly originated? Do you want to give an abuse desk all of the information that they need in order to enforce their anti-spam policy? Then you want to get the email headers. These technical-looking details unlock valuable… Read More

Policy at scale: Figuring reputational damage

How important is policy? Policy not only reflects and is a product of reality. Policies are created as a reflection of what a company wants to do and how it will pursue its business. For some companies, that means “we will try to get away with doing no more than the law requires.” For others,… Read More

Policy exists for business reasons

We live in a politically polarized world. Everyone wants exactly what they want and will only take it exactly as they would like it. You only need to look at the 2020 US Elections to see that. The New York Times has a wonderful example of that from the left: The movement’s identity is based… Read More

How to handle spamtraps

So, you’ve discovered that your customer has an issue with spamtraps on a mailing list. What do you do now? As a rule, spamtraps end up on a list due to problems with permission or hygiene. No, that’s not exclusive of other things, nor is it necessarily an indication that policies have been violated. But,… Read More

Spamtraps are not the problem

When you go to the doctor, do you want the doctor to treat your symptoms or do you want the doctor to give you treatment for the disease that is causing the symptoms? If you’re like most people, the answer will be “I want the doctor to treat the disease.” In my line of work,… Read More

What is a spamtrap?

One of the issues that I get to deal with in policy enforcement is handling complaints about customers sending messages to “spamtraps.” This invariably leads to a discussion about what, exactly, is a spamtrap? There are a lot of different answers out there. For instance, a 2019 blog post at Validity asserts that it is… Read More

Mental Health on Teams

Did you know that “burnout” is coming to the ICD-11 (due to be released in June 2022)? It’s true. Burnout will be recognized as an occupational syndrome resulting from work-related stress. Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions: feelings… Read More

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