Category: Industry

silhouette photo of man with backpack standing in seashore during golden hour

Just some unsolicited advice

We’re just now getting into the year and Mother’s Day will be here before you know it. Father’s Day will follow not far behind. A couple of years ago, someone came up with the idea of asking people if they wanted to get emails related to those holidays, and the idea has really caught on… Read More

woman filling job application form in office with boss

Interview with Al Iverson

My good friend Al Iverson did a short interview with me over on his Spam Resource blog. Read More

Policy at scale: Figuring reputational damage

How important is policy? Policy not only reflects and is a product of reality. Policies are created as a reflection of what a company wants to do and how it will pursue its business. For some companies, that means “we will try to get away with doing no more than the law requires.” For others,… Read More

Policy exists for business reasons

We live in a politically polarized world. Everyone wants exactly what they want and will only take it exactly as they would like it. You only need to look at the 2020 US Elections to see that. The New York Times has a wonderful example of that from the left: The movement’s identity is based… Read More

How to handle spamtraps

So, you’ve discovered that your customer has an issue with spamtraps on a mailing list. What do you do now? As a rule, spamtraps end up on a list due to problems with permission or hygiene. No, that’s not exclusive of other things, nor is it necessarily an indication that policies have been violated. But,… Read More

Spamtraps are not the problem

When you go to the doctor, do you want the doctor to treat your symptoms or do you want the doctor to give you treatment for the disease that is causing the symptoms? If you’re like most people, the answer will be “I want the doctor to treat the disease.” In my line of work,… Read More

What is a spamtrap?

One of the issues that I get to deal with in policy enforcement is handling complaints about customers sending messages to “spamtraps.” This invariably leads to a discussion about what, exactly, is a spamtrap? There are a lot of different answers out there. For instance, a 2019 blog post at Validity asserts that it is… Read More

Mental Health on Teams

Did you know that “burnout” is coming to the ICD-11 (due to be released in June 2022)? It’s true. Burnout will be recognized as an occupational syndrome resulting from work-related stress. Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions: feelings… Read More

Enforcement is therapeutic

Policies exist for a reason. For instance, most email service providers have a policy forbidding the use of non-opt-in lists. Those policies exist because of statements like this one: Microsoft prohibits the use of the service in any manner associated with the transmission, distribution, or delivery of any unsolicited bulk or unsolicited commercial e-mail (“spam”). You… Read More

Laws Still Apply to Bad Ideas

On Monday, I posted that “[acp title=”Forcing Consent Is A Bad Idea” medium=”blog” url=”https://www.spamtacular.com/2020/01/27/forcing-consent-is-a-bad-idea/” year=”2020″ month=”January” day=”27″ author=”Mickey Chandler” id=”me-02″ day_access=”29″ month_access=”January” year_access=”2020″]{title}[/acp]”. The point was to tell say that, regardless of legal issues, there are very practical reasons in favor of setting a policy of not trying to force consent. But, just because there… Read More

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