British Telecom (BT) announced last year that they would be transitioning away from Yahoo! Mail’s service for their customers after a decade.1 The concern at the time was over account security. Many BT customers were reporting that they were losing control of the mail accounts being hosted on Yahoo! Mail’s service.
Now, the time for that transition has finally arrived.
BT has posted a web page which outlines what’s coming up.2 It appears that new customers were moved to the new system starting in October, 2013. Now, BT says that they will start moving existing customers who are currently on the “BT Yahoo Mail” system over to their new system this spring.
The good news is that they are working to make this a seamless transition. There is another web page about the process which even includes, in bold print “Don’t worry, your email address will stay the same.“3 So, most mailers shouldn’t have anything to worry about.
If you need a primer on how to facilitate the transition of an account, I wrote about that over on the ExactTarget Blog.4
Footnotes
- Christopher Williams, BT Dumps Yahoo! Email after Hacking Claims, The Telegraph (2013), https://www.telegraph.co.uk/finance/newsbysector/epic/btdota/10089355/BT-dumps-Yahoo-email-after-hacking-claims.html (last visited Apr 8, 2014). ↩︎
- BT.com, We’re Changing BT’s Portal and Email Services | Help | BT.Com Help, BT.com Help (2014), https://web.archive.org/web/20141221180800/http://bt.custhelp.com/app/answers/detail/a_id/44789/~/we’re-changing-bt’s-portal-and-email-services (last visited Apr 8, 2014). ↩︎
- BT.com, BT Yahoo Email and Services Switchover, (2022), https://web.archive.org/web/20220517212805/https://home.bt.com/pages/email/index2.html (last visited Apr 8, 2014). ↩︎
- Mickey Chandler, Handling Your Email List During a Domain Shutdown, ExactTarget Blog (2014), https://web.archive.org/web/20140314043748/http://www.exacttarget.com/blog/handling-your-email-list-during-a-domain-shutdown/ (last visited Apr 8, 2014). ↩︎
About the Author
Mickey Chandler is a Consultant & Attorney with over 28 years of experience in Email Deliverability & Privacy Law. He has a strong background in email authentication infrastructure (SPF, DKIM, DMARC), ISP and mailbox provider relations, anti-spam policy and compliance, CAN-SPAM and state anti-spam law gained through overseeing the Abuse & Compliance team at Salesforce Marketing Cloud, originating the ISP relations role at Informz (now part of Higher Logic), and working in the fight against spam since 1997. He holds a B.A. in Government, a B.S. in Computer Information Systems, and a J.D. from the University of Houston Law Center. He is a certified CIPP/US professional and a certified CIPM professional.
