BT Transitioning Away From Yahoo! Mail
British Telecom (BT) announced last year that they would be transitioning away from Yahoo! Mail’s service for their customers after a decade. Christopher Williams, BT dumps Yahoo! email after hacking claims, The Telegraph (2013), http://www.telegraph.co.uk/finance/newsbysector/epic/btdota/10089355/BT-dumps-Yahoo-email-after-hacking-claims.html (last visited May 27, 2024). The concern at the time was over account security. Many BT customers reported losing control of mail accounts hosted on Yahoo! Mail’s service.
Now, the time for that transition has finally arrived.
BT has posted a help page that outlines what’s coming up. BT.com Help, We’re changing BT’s portal and email services, BT.com Help (2013), https://web.archive.org/web/20141221180800/http://bt.custhelp.com/app/answers/detail/a_id/44789/~/we’re-changing-bt’s-portal-and-email-services (last visited May 27, 2024). It appears that new customers were moved to the new system starting in October 2013. Now, BT says they will start moving existing customers on the “BT Yahoo Mail” system over to their new system this spring.
The good news is that they are working to make this a seamless transition. Another web page about the process even includes, in bold print, “Don’t worry, your email address will stay the same.” British Telecom, We’re making some changes to your BT email service, BT.com (2014), https://web.archive.org/web/20220517212805/https://home.bt.com/pages/email/index2.html (last visited May 27, 2024). So, most mailers shouldn’t have anything to worry about.
If you need a primer on how to facilitate the transition of an account, I wrote about that over on the ExactTarget Blog. Mickey Chandler, Handling Your Email List During a Domain Shutdown, ExactTarget Blog (2013), https://web.archive.org/web/20150329172215/http://www.exacttarget.com:80/blog/handling-your-email-list-during-a-domain-shutdown/ (last visited May 27, 2024).
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