Author: Mickey Chandler

silhouette photo of man with backpack standing in seashore during golden hour

Just some unsolicited advice

We’re just now getting into the year and Mother’s Day will be here before you know it. Father’s Day will follow not far behind. A couple of years ago, someone came up with the idea of asking people if they wanted to get emails related to those holidays, and the idea has really caught on… Read More

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How to find headers in Apple Mail

Have you ever wondered how to find email headers in Apple Mail? These technical-looking details unlock valuable information beyond the sender’s name and subject line. But, there’s no button or link that says “headers” in Mail. So, where do you find them? Don’t worry, it’s easier than you think! Here’s what you do: Open the… Read More

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Interview with Al Iverson

My good friend Al Iverson did a short interview with me over on his Spam Resource blog. Read More

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How to find headers in Gmail

Ever received an email at your Gmail address that seemed fishy? Or needed to trace where a message truly originated? Do you want to give an abuse desk all of the information that they need in order to enforce their anti-spam policy? Then you want to get the email headers. These technical-looking details unlock valuable… Read More

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So… (an update)

Where have I been? It’s a legitimate question. The short answer is that I’ve been busy. Very busy. My last post was in September of 2021, but if you go back a little further, you’ll find this post where I talk about applying to law school. Well, I made it in. I’ve been attending law… Read More

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What does your relationship look like?

Delivering mail successfully is a full-time job for a lot of people. My full-time job is handling complaints about the mail. What do those complaints look like? Well, they fall into a few different buckets: Please unsubscribe me.This is spam.“I’ve asked to be removed from your customer’s list and they just refuse.”“Your mail server is… Read More

Policy at scale: Policy is relative

Telling stories is a dangerous thing in my line of work. But, work cannot get done without telling stories. On the one hand, you want the story to be accurate, but several really legitimate considerations mean that you can’t be so precise as to allow others to determine who is being referred to. If you… Read More

What is opt-in?

Like all other reputable email service providers, my employer has an opt-in based anti-spam policy. This sometimes brings up a question about what qualifies as permissible consent under our policy. While we definitely believe that our policy is clear enough, a few weeks ago, I decided to break down some ideas about permission, consent, and… Read More

Lost

I’m still here…

An apology: I haven’t forgotten about the blog, and really haven’t neglected things so much as I’ve been super busy. Since my last post, I have: Overseen the transition of our team’s ticketing queue from one platform to another.Applied to the University of Houston Law Center’s part-time/evening program. (The next time that you are lacking… Read More

Policy at scale: What makes an actionable complaint?

Here’s something that you may not know about abuse desks: they’re busy. The further up the “food chain” that you get, the smaller the relative number of complaints that you’ll see, but almost any abuse desk is going to be dealing in at least several thousands of complaints per year. Dealing with complaints, then, is… Read More

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