Sometimes we can get too close to something. So close, in fact, that we take comments the wrong way so that they become insults that they were never intended to be.
A couple of years ago, a member of the postmaster staff at a large, North American ISP said to a group of ESP people: “On my list of 10 things to do today, you are number 11.”
Neil Schwartzman recalled that quote in a blog post made to Laura’s and Al’s blogs on the topic of Josh Baer’s idea of allowing email to expire.
In this week’s Magill Report, Ken Magill took issue with that quote.
“News flash for Mr. ISP man: The sole reason you have a job is because of marketing and sales. No marketing and sales, no work. Got it?”
Well, I was there when that statement was made, and I have to say that Neil keeps it in context. Just before recalling that statement, Neil said: “Marketing email accounts for a reported 10% of the legitimate email load (in other words, everything a typical user gets that isn’t spam, rejected at the router, or by other filtering means).”
In context, the ISP representative said that his top 10 list of things to do dealt with things like:
- Blocking mail from botnets
- Blocking users whose computers have become part of a botnet
- Trying to keep out mail from spammers in ___________.
- Dealing with security issues that would pop-up around their mail servers.
And so on. I’m not sure that he actually made it all the way to ten items, but the context was clear: Out of all of the things that can go wrong and require immediate remediation, email from ESPs and their marketing clients rates pretty far down that list. It was, in short, a list of The Things That Can Go Very Badly Wrong Today.
So, in that context, let me say that being number 11 on that list of 10 things is a pretty nice place to be. And I would hope that Ken would agree.
About the Author
Mickey is a Consultant & Attorney with over 28 years of experience in Email Deliverability & Privacy Law. He has a strong background in email authentication infrastructure (SPF, DKIM, DMARC), ISP and mailbox provider relations, anti-spam policy and compliance, CAN-SPAM and state anti-spam law gained through overseeing the Abuse & Compliance team at Salesforce Marketing Cloud, originating the ISP relations role at Informz (now part of Higher Logic), and working in the fight against spam since 1997. He holds a B.A. in Government, a B.S. in Computer Information Systems, and a J.D. from the University of Houston Law Center. He is a certified CIPP/US professional and a certified CIPM professional.
