Category: Email

Since its introduction in September 2021, Apple’s Mail Privacy Protection (MPP)1 has reshaped the world of email marketing. MPP, available on iOS devices and Macs

Political email marketing can be a powerful tool for reaching and engaging constituents. However, behind the scenes, it’s a landscape fraught with frustration for abuse

Delivering mail successfully is a full-time job for a lot of people. My full-time job is handling complaints about the mail. What do those complaints

Telling stories is a dangerous thing in my line of work. But work cannot get done without telling stories. On the one hand, you want

Like all other reputable email service providers, my employer has an opt-in-based anti-spam policy. This sometimes raises questions about what qualifies as permissible consent under

Here’s something that you may not know about abuse desks: they’re busy. The further up the “food chain” that you get, the smaller the relative

How important is policy? Policy not only reflects but is also a product of reality. Policies are created as a reflection of what a company

There’s an old quote sometimes (mis)attributed to Stalin: “The death of one man is a tragedy, the death of millions is a statistic.”1 The same

How does general policy change in the face of a known health emergency? It’s a tricky question that can be fraught with pitfalls and emotions.

The purpose of a written policy is to protect the provider by protecting the customer. Stated policies — primarily written — provide a baseline of