Author: Mickey Chandler

Policy exists for business reasons

We live in a politically polarized world. Everyone wants exactly what they want and will only take it exactly as they would like it. You only need to look at the 2020 US Elections to see that. The New York Times has a wonderful example of that from the left: The movement’s identity is based… Read More

How to handle spamtraps

So, you’ve discovered that your customer has an issue with spamtraps on a mailing list. What do you do now? As a rule, spamtraps end up on a list due to problems with permission or hygiene. No, that’s not exclusive of other things, nor is it necessarily an indication that policies have been violated. But,… Read More

Spamtraps are not the problem

When you go to the doctor, do you want the doctor to treat your symptoms or do you want the doctor to give you treatment for the disease that is causing the symptoms? If you’re like most people, the answer will be “I want the doctor to treat the disease.” In my line of work,… Read More

What is a spamtrap?

One of the issues that I get to deal with in policy enforcement is handling complaints about customers sending messages to “spamtraps.” This invariably leads to a discussion about what, exactly, is a spamtrap? There are a lot of different answers out there. For instance, a 2019 blog post at Validity asserts that it is… Read More

Mental Health on Teams

Did you know that “burnout” is coming to the ICD-11 (due to be released in June 2022)? It’s true. Burnout will be recognized as an occupational syndrome resulting from work-related stress. Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions: feelings… Read More

Enforcement is therapeutic

Policies exist for a reason. For instance, most email service providers have a policy forbidding the use of non-opt-in lists. Those policies exist because of statements like this one: Microsoft prohibits the use of the service in any manner associated with the transmission, distribution, or delivery of any unsolicited bulk or unsolicited commercial e-mail (“spam”). You… Read More

Laws Still Apply to Bad Ideas

On Monday, I posted that “Forcing Consent Is A Bad Idea”. The point was to tell say that, regardless of legal issues, there are very practical reasons in favor of setting a policy of not trying to force consent. But, just because there are practical reasons for not forcing consent does not mean that there… Read More

Forcing Consent Is A Bad Idea

We previously asked the question “who is your program for?” The idea behind that post was to briefly examine the idea that we make decisions for our programs that are based upon whom we have in mind to benefit. One example that I mentioned to show an incorrect focus was “We’ll require someone to register… Read More

Oklahoma does … something?

On January 13, Rep. Collin Walke (D-Oklahoma City) filed the Oklahoma E-Mail Communication Content Privacy Protection Act. This bill is intended to “make it illegal for companies, like Google or Microsoft, that host email servers to glean information from users” (Facebook post, 14 January 2020). The bill itself is pretty short. There is a general… Read More

Who is your program for?

When designing something, one of the things which have to be done first is to consider what the purpose of the thing is. Many design decisions are based upon a consideration of whom the program is intended to benefit. Some decisions will seem to benefit both parties. “If people will give us their email addresses,… Read More

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