Tag: Abuse desk

green and yellow printed textile

Proper Assumptions

This week, I’m at the Messaging, Malware, & Mobile Anti-Abuse Working Group meeting. After all of the Tuesday sessions were over, I spoke with a colleague from another company about how I handle some aspects of providing client advice, and he suggested that I write that down in a blog post. For instance, when dealing… Read More

If ESPs were like ISPs…

Everyone wants to protect users and trap data. As a result, people like to send redacted complaints to email service providers (ESPs). Generally, I’m pretty happy to work with redacted data. I need to be able to tell which client sent mail. I need to be able to tell when they sent the mail (the… Read More