Month: February 2020

How to handle spamtraps

So, you’ve discovered that your customer has an issue with spamtraps on a mailing list. What do you do now? As a rule, spamtraps end up on a list due to problems with permission or hygiene. No, that’s not exclusive of other things, nor is it necessarily an indication that policies have been violated. But,… Read More

Spamtraps are not the problem

When you go to the doctor, do you want the doctor to treat your symptoms or do you want the doctor to give you treatment for the disease that is causing the symptoms? If you’re like most people, the answer will be “I want the doctor to treat the disease.” In my line of work,… Read More

What is a spamtrap?

One of the issues that I get to deal with in policy enforcement is handling complaints about customers sending messages to “spamtraps.” This invariably leads to a discussion about what, exactly, is a spamtrap? There are a lot of different answers out there. For instance, a 2019 blog post at Validity asserts that it is… Read More

Mental Health on Teams

Did you know that “burnout” is coming to the ICD-11 (due to be released in June 2022)? It’s true. Burnout will be recognized as an occupational syndrome resulting from work-related stress. Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions: feelings… Read More

Enforcement is therapeutic

Policies exist for a reason. For instance, most email service providers have a policy forbidding the use of non-opt-in lists. Those policies exist because of statements like this one: Microsoft prohibits the use of the service in any manner associated with the transmission, distribution, or delivery of any unsolicited bulk or unsolicited commercial e-mail (“spam”). You… Read More

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