Finding email headers in Outlook’s web interface
While browsing your inbox on Outlook.office.com, you might encounter emails where you need to see additional information beyond the basic sender, subject, and body content. This is where message details come in, providing a deeper look into the email’s origin and technical aspects. Here’s how to access message details in Outlook.office.com: 1. Open the desired…
How to find headers in Apple Mail
Have you ever wondered how to find email headers in Apple Mail? These technical-looking details unlock valuable information beyond the sender’s name and subject line. But, there’s no button or link that says “headers” in Mail. So, where do you find them? Don’t worry, it’s easier than you think! Here’s what you do: Open the…
Interview with Al Iverson
My good friend Al Iverson did a short interview with me over on his Spam Resource blog.
How to find headers in Gmail
Ever received an email at your Gmail address that seemed fishy? Or needed to trace where a message truly originated? Do you want to give an abuse desk all of the information that they need in order to enforce their anti-spam policy? Then you want to get the email headers. These technical-looking details unlock valuable…
Policy at scale: Figuring reputational damage
How important is policy? Policy not only reflects and is a product of reality. Policies are created as a reflection of what a company wants to do and how it will pursue its business. For some companies, that means “we will try to get away with doing no more than the law requires.” For others,…
Policy exists for business reasons
We live in a politically polarized world. Everyone wants exactly what they want and will only take it exactly as they would like it. You only need to look at the 2020 US Elections to see that. The New York Times has a wonderful example of that from the left: The movement’s identity is based…
How to handle spamtraps
So, you’ve discovered that your customer has an issue with spamtraps on a mailing list. What do you do now? As a rule, spamtraps end up on a list due to problems with permission or hygiene. No, that’s not exclusive of other things, nor is it necessarily an indication that policies have been violated. But,…
Spamtraps are not the problem
When you go to the doctor, do you want the doctor to treat your symptoms or do you want the doctor to give you treatment for the disease that is causing the symptoms? If you’re like most people, the answer will be “I want the doctor to treat the disease.” In my line of work,…
What is a spamtrap?
One of the issues that I get to deal with in policy enforcement is handling complaints about customers sending messages to “spamtraps.” This invariably leads to a discussion about what, exactly, is a spamtrap? There are a lot of different answers out there. For instance, a 2019 blog post at Validity asserts that it is…