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Best Practices

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The problem might not be what you think

Image via Wikipedia Today is the second day on some lessons email marketers can apply from learning some basic emergency medicine. Today’s lesson deals with squeaky wheels, grease, and problem diagnosis. My sister-in-law is a nurse. She spent several years as a ER nurse and sometimes takes part in emergency preparedness drills at our local [...]

Handling Unsubscribe Requests

Image via Wikipedia When someone wants off of your list what do you do? Obviously, the answer to that question is “remove them.” Just as important of a consideration is “How do you go about doing that?” Commercial email is an animal all to itself. If you have a falling out with your best friend, [...]

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  • Yesterday got 5 "notices" from @uscert_gov about "phish" identified by @apwg. Pretty sure that wouldn't come from servers in Europe, though. 2012-01-10
  • When I say the message is deferred and is still in the queue, I don't mean that it's bounced and I just don't want to give you the error. 2012-01-10
  • New blog post: 2012: The Year You Have To Grow Up http://t.co/xMzAAxjw 2012-01-05
  • Why do people unfriend on Facebook? #3 "Trying to sell me something", #5 "Lack of interaction" http://t.co/gUnmEQDh 2011-12-20
  • .@andrewkordek Big part of it is scheduled patients with "Oh, while I'm here let me ask you about this other thing"-itis. 2011-12-19
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