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Email Industry

Lessons Learned From Politicians

B to B has an interesting article: “Election ’08: The candidates’ e-mail errors

It lists four mistakes:

  1. Signup problems (including Obama’s site’s demand that you contribute!!)
  2. Lack of welcome messages
  3. Lack of relevance
  4. Obama’s list uses CAPTCHA on the unsubscribe page, something that would be illegal for you to do

Really, these things are Email Marketing 101:

  1. Make it easy for the subscriber to sign-up
  2. Let the subscriber know sign-up was successful
  3. Send messages the subscriber thinks are relevant
  4. Make it easy for the subscriber to leave

There are more difficult things, at least one of which (data verification) caused a small firestorm in the deliverability blogosphere not long ago. (You really shouldn’t be emailing “Stupid Poopypants” now should you?) But, if you can get those four things down, you will really be doing better than at least 80% of your competition.

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  • Yesterday got 5 "notices" from @uscert_gov about "phish" identified by @apwg. Pretty sure that wouldn't come from servers in Europe, though. 2012-01-10
  • When I say the message is deferred and is still in the queue, I don't mean that it's bounced and I just don't want to give you the error. 2012-01-10
  • New blog post: 2012: The Year You Have To Grow Up http://t.co/xMzAAxjw 2012-01-05
  • Why do people unfriend on Facebook? #3 "Trying to sell me something", #5 "Lack of interaction" http://t.co/gUnmEQDh 2011-12-20
  • .@andrewkordek Big part of it is scheduled patients with "Oh, while I'm here let me ask you about this other thing"-itis. 2011-12-19
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